My name is Gerry MacPherson, your host and a partner at Keystone Hospitality Development Consulting.
We are a group of travel authorities that have come together with decades of hotel, Inn, bed & breakfast, and resort visitation experience.
Our experience comes from being tour and travel experts who have spent 1000’s of nights in hospitality properties of all sizes and classes worldwide, leading groups and conducting countless hotel, Inn, bed & breakfast, and resort site inspections for a number of world class tour and travel companies.
This knowledge has given us at Keystone HDC the unique insight into the wants, needs, and requirements of the individual and group travellers, as well as the wants, needs and requirements of property owners and their employees.
Our aim is to impart our expertise to owners and managers of hospitality properties.
Over the years, we have seen many incredible properties where the owners and managers know exactly what they are doing.
We have also seen properties could use a little boost to help nudge ahead of their competition, properties with owners and managers that lack experience and properties that have totally lost their way.
We have been fortunate over the years, in the travel industry to have seen the world. So, our motivation to do this podcast is to assist those who wish to develop and/or maintain a quality operation, improve their business and increase their profits.
If you own or manage a hospitality property, you know the idea of taking much time out of your daily schedule to listen to podcasts is not a luxury many have.
For this reason, we have decided to release only two episodes a week, on Tuesdays and Thursdays and to keep them short. As interesting as my stories are, we have chosen to share usable information with you, plus I was voted down.
I might be able to sneak a story or two in along the way.
Some of the topics we will cover will include:
Just to name a few.
We will offer strategies to help you increase your patronage and profit while keeping the properties individual integrity.
Don’t worry about carrying a pen and paper around with you when listening to these podcasts as all the key points and suggestions for each episode will be included in show notes at
If you have topic ideas that are important to you and would like us to cover, feel free to reach out to use on
Facebook at facebook.com/keystonehdc
Twitter at twitter.com/keystonehdc
Or email at
That’s it for our first session so let’s work together to put heads in your beds.
Until next time, have a fun day.